Responsible gambling

Responsible Gaming at Mafia Casino

Mafia Casino acknowledges the importance of responsible gaming practices, promoting a safe and enjoyable experience for all our players. We encourage you to adopt healthy gaming habits and offer tools to support your well-being.

Self-Exclusion PolicyIf you feel that your gaming is becoming problematic or are concerned about your spending, please take advantage of our self-exclusion policy. This allows you to block access to your account for a specified period, ranging from 6 months up to permanent exclusion.

To initiate the self-exclusion process:

1. Contact our customer support team via live chat, email, or phone.
2. Provide proof of age and identity (as per our Know Your Customer requirements).
3. Confirm your decision to self-exclude.

Deposit LimitsManage your gaming activities by setting deposit limits through your account settings. This can be done for:

• Daily deposits: A maximum amount you're willing to spend in a day.
• Weekly deposits: The total amount you want to allocate per week.
• Monthly deposits: Set the highest amount you'll spend on our site within a month.

Loss LimitsSet limits on your gaming losses by selecting:

• Daily loss limits: Limit the amount of money lost in 24 hours.
• Weekly loss limits: Restrict the weekly loss amount.
• Monthly loss limits: Establish the maximum allowed monthly losses.

Session Time RemindersTake control of your gaming sessions with time reminders. You can set alerts to remind you when:

• A specified time has passed since you last deposited funds or played a game.
• Your account balance falls below a certain threshold.

Cooling-Off PeriodsTemporarily step away from our games using the cooling-off feature, which allows you to pause your gaming activities for 6 hours up to 24 hours. During this period:

• You won't be able to make any deposits or play games.
• Your account balance will remain unchanged.

Problem Gambling Resources

We recognize that problem gambling affects people worldwide and are committed to providing assistance through our responsible gaming page. We encourage you to seek help from the following organizations for additional support and counseling services.

• Gambling Help Online (Australia): Offers free, 24/7 online counseling.
• Lifeline: Provides confidential crisis counseling over phone or text (1300 22 4636).

Responsible Gaming StandardsWe strive to adhere to international best practices in responsible gaming. Our policies and procedures align closely with global standards for safe gaming.

By taking proactive steps towards healthy gaming habits, you'll be able to enjoy your time at Mafia Casino while maintaining control over your spending. If ever concerns arise about your gambling behavior or if you need support, do not hesitate to reach out using our contact channels.